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Trusted Resources

Seniors’ Abuse Helpline

Canadian Mental Health Association -

Edmonton Region (24 hours)


Offers a 24-hour telephone line

providing confidential, crisis intervention,

emotional support and resources for

those experiencing or concerned about

someone else experiencing seniors’


Seniors Information Phone Line

Canadian Mental Health Association -

Edmonton Region

(24 hours) Dial 211

Simply call 2-1-1 to be connected to

information and referrals for a variety of

seniors’ resources

24 Hour Distress Line

Canadian Mental Health Association -

Edmonton Region (24 hours)


Rural area: 1.800.232.7288

Provides free, confidential, short-term

crisis intervention, emotional support and

resources for those in crisis or distress.

Available 24-hours, seven days a week.

Mental Health Helpline

Alberta Health Services

(24 hours) 1.877.303.2642

Call toll free within Alberta for mental

health advice.

24-Hour Emergency Income Support

Edmonton Area  780.644.5135 

Toll-free outside Edmonton



Get help in an emergency with basic needs like shelter, food, clothing and transportation by calling the Income Support Contact Centre 24 hours a day, seven days a week.

Child Abuse Hotline


Alberta Poison Control Centre


Health Link Alberta

Phone: 811

(24 hours) Dial 211


Emergency Department wait times listed

on under

Wait Times & Reporting.

Strathcona County Elder Abuse Response Network

Phone: 780.464.4044

24 Hour Help Line 

Phone: 780-464-7233

Alberta Phone Line (24 hours)

Phone: 1-855-4HELPAB

Provides information and support for seniors experiencing abuse and for those concerned about the wellbeing of a senior.

• The network has representation from community partners, including A Safe Place, the RCMP, Family and Community Services, Alberta Health Services, Covenant Health, Primary Care Network and Heartland Housing Foundation.

Shelters For Abused Persons

A Safe Place

24-Hour Crisis Line: 780.464.7233


(24 hours) 780.454.8888

The purpose of A Safe Place is to provide crisis intervention in the form of a safe shelter and supportive counselling for women and their children experiencing domestic violence.

Lurana Shelter Crisis Phone

Women’s Emergency (Domestic

Violence) Shelter

Phone: 780.424.5875

Hope Mission

9908 106 Ave. NW T5H 0N6

Phone: 780.422.2018


Shelter services 24/7

WIN House Edmonton

Phone: 780.479.0058


WIN House offers a 24-hour support and information line.

• Crisis intervention, information about

abuse and safety planning.

• Emergency shelter and necessities for women with or without children

Women’s Emergency

Accommodation Centre

9611 101A Ave. NW T5H 0C8

Phone: 780.423.5302

Email:• Women’s Emergency Accommodation

Centre (WEAC) offers short-term emergency housing to homeless

and transient women, as well as transgender women, who have little or

no income.

Sage Seniors’ Safe House

Phone: 780.702.1520

General Assistance







City of Edmonton

Dial 311

Seniors Information

Phone Line

Dial 211

Edmonton Emergency Relief

Services Society

10255 104 St. NW T5J 1B1

Phone 780.428.4422

Contact: Cindi Hache

Hours of Operation:(Winter/Fall) Mon-Fri 9am-3pm

(Spring/Summer) Tues-Sat 9am-3pm

• Provides material relief for victims of fire

or disaster.

• Operates a thrift store that offers new

and used items at very low cost. Prices

tailored to fit most budgets.

• Offers free coats and blankets during

winter months.

Government Listings

Government of Alberta

Call Toll-Free. Dial 310.0000.

For toll-free access to any provincial

government office, dial 310.0000 from anywhere in Alberta, followed by the area code and phone number of the office you wish to reach, or stay on the line to be directed to the department you need.

Outside Alberta, call long distance:


TDD/ TTY, call 780.427.9999 in Edmonton

or 1.800.232.7215 throughout Alberta.

The Canadian Anti-Fraud Centre

For mass marketing fraud and ID fraud


Toll-Free: 1.888.495.8501

Call centre reporting hours: 9am-4:45pm

Report an incident online:

Free Hot Meals

211 Year Round Meals List

For toll-free access to any provincial

Phone: Dial 2-1-1. If 211 is not yet available in your area,

call 780.482.INFO (4636)

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