Frequently Asked Questions
We offer a wide variety of services and have many unique clients that we help. It's only natural to have some questions.
Below are some of our most commonly asked questions as well as their answers.
FAQ's
Q: What services do you provide?
A: A complete list may be found on the homepage but please do not hesitate to reach out to our team and ask any questions you wish. We wear many hats and are willing to work with you to find the right solution to meet your specific needs.
Q: How much do your services cost?
A: Depending on which service(s) you require, we tailor a solution that is right for you. Our pricing is made available for each service on their individual pages, please note that many services require an assessment before pricing can be given accurately.
Many of our prices are based off of hourly or packaged rates.
Q: I do not have a lot of money, can I still get assistance?
A: We at HHPA work hard to make sure our services are affordable for nearly everyone. Our prices reflect the value and level of quality our clients can expect to experience from our services. Personal assistants can be afforded by nearly everyone and there are supports available for seniors who might wish to apply for funding. Please click on the links below for more information and to be taken to their websites.
SAGE - Senior's Association CLICK HERE
The Government of Alberta Assistance for Seniors CLICK HERE
Q: What steps are you taking to protect your clients from the Covid-19 Virus?
A: HHPA has taken all necessary steps to make sure we are 100% compliant with all provincial and federal regulations.
Because we work with a vulnerable community we lead by example. It is our goal to support our healthcare worker's efforts by being their front-line support.
We do so by operating in small cohort teams, improving our hand-washing and hygienic practices, utilizing hand-sanitizer, we also have fully vaccinated in-home representatives. These steps, along with other tools and techniques help us ensure the safety of our clients.
For more information about provincial regulations, please CLICK HERE
Q: Am I a Hoarder?
A: The term "Hoarder" is not used among professionals. It is an outdated term typically used to describe someone suffering from Hoarding Disorder.
According to the Diagnostic and Statistical Manual of Mental Disorders (DSM-5), hoarding disorder is characterized by persistent difficulty discarding or parting with possessions, regardless of their actual value, to the point that it causes harmful effects for the person, or to those around the person (e.g. family members or landlords). - eMentalHealth.ca
HHPA's can help anyone declutter and organize, but our Hoarding Disorder Team specializes in helping those who are suffering from various severe hoarding behaviors.
We are not medical professionals. We work in cooperation as part of a team to provide a resource for professionals and their clients. We are trained and experienced to be compassionate, understanding, and respectful at all times.
Click HERE to learn more about Hoarding Disorder.
Click HERE if you want to be taken directly to information about our De-Clutter Services.
Q: I am an experienced Personal Assistant or Residential Cleaner with my own business, would you be willing to help me grow or purchase my company from me?
A: We at HHPA expect an incredibly high-quality level of service for our clients. That expectation must include our employee's as well as any companies we choose to work with or employ for services.
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We do not sub-contract our in-home services.
We do however understand that home-based businesses can be difficult to manage which is why HHPA is always looking to help hardworking individuals grow. We are always willing to discuss helping you find a way to transition to a greater career as well as help your existing clients by providing more resources for them.
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To contact us CLICK HERE
